Q: Why do I have to pay deposit?
A: We require customers to make a non-refundable deposit for all preorders to secure the order. Please note that the order is secure only after the deposit has been made and confirmed.
Q: What payment methods are available online?
A: We accept payments by Visa, Master and American Express debit and credit card. We also accept payment via Paypal.
Q: What if I don’t have a Paypal Account or Credit Card? Can I pay using Bank Transfer or other alternative methods?
A: Please contact us on which item you would like to order via email (email@example.com) and we would do our best to assist you in making your payment.
Q: When do you charge the remaining balance of my order(s)?
A: We generally invoice our customers after all items in an order are available at our warehouse and the total shipping fee is calculated. As we can only invoice orders when all items are available in stock, orders containing Pre-Order items will have to wait until they are released and available at our warehouse. When all items are ready for shipment the shipping fee will be calculated and the order will be invoiced. A "Payment Request" email (invoice) containing a payment link will be sent by us to the email address registered on the customer’s account.
Q: Can you extend my payment deadline?
A: We kindly ask that all customers pay for their order within the stated payment period. If you require extension of your payment deadline, please inform us via email (firstname.lastname@example.org). However extension will be granted base on case to case.
Q: How do you handle and protect my credit card information?
A: All credit card transactions are handled by Shopify payment gateway or Paypal, we do not store any credit card information and will not be liable for the protection of your credit card information.