Q: Why is this preorder item marked as "Preorders Closed"? *Delete*
A: Preorder items are marked as "Preorders Closed" when new orders cannot be accepted anymore. Unfortunately, we are unable to accept orders in excess of the quantity our store expects to receive. Once all available preorder slots are filled, we will not be able to accept new orders for an item. We do not know if or when such items may become available again.
Q: What is the difference between the Full Payment and Deposit options?
A: If you make a Full Payment, when the item arrives, you would only have to pay the shipping fees before we ship the item out.
If you make a Deposit, when the item arrives, you would have to pay for the remaining balance and the shipping fees before we ship the item out.
Q: Why is the 'Deposit' Option sold out or not available?
A: We only accept Full Payment if the item is below $20 and the deposit option will not be available. The Deposit option may also not be available for some "While Stock Last" items due to the backend settings. In such cases, please contact us via email (firstname.lastname@example.org) if you would like to pay deposit instead of Full Payment.
Q: I want an item that I don't see on your website. Can you get it for me?
A: Please contact us and include details such as the name, manufacturer, quantity and image if possible. We will check with our suppliers to see if we can procure the item.
Q: When will you offer newly announced items for preorder/sale?
A: Unfortunately, we are unable to guarantee timely update of the latest item on our website as we can only do so after the manufacturer or supplier provide us with the relevant information. Please check our website from time to time for any updates on new items available for purchase.
Alternatively, you may register for our Newsletter HERE, to be notified via email on our latest releases and pre-orders.
Q: Are your items bootleg or fake?
A: All items are procured directly from official Japanese, Taiwanese or Singapore distributors and we guarantee all our items to be 100% authentic.
Q: I am living Overseas, how do I make an order?
A: You may register an account with us and proceed to shop at our online shop. Please refer to https://www.singpost.com/postage-rate for the estimated pricing of postage.
Q: Can I combine/split my orders?
A: New orders will be combined with existing orders through our back system. Splitting of existing orders is also available. Please contact us with the relevant Order ID Number and clear instructions on how you would like it to be split.
Please be advised that combined shipment is only possible for the types of items listed below:
(A) In-stock items + In-stock items
(B) In-stock items + Preorder items scheduled to be released in current month
(C) Preorder items scheduled to be released on the same month
We cannot combine together items scheduled to be released in different months. Please understand that some items may not be combined even though they meet the above guidelines due to size/weight restrictions, etc. Please also understand that if an item’s release is delayed, we will automatically split delayed items from the original order.
Q: Can you re-combine the delayed item with my original order and ship them together?
A: Unfortunately, items that have been delayed to a different month may no longer be eligible to be shipped with their original order.
Q: Can you cancel my order/part of my order?
A: We do not accept cancellations or refund for any orders made.
Q: An item I ordered is now listed as "Sold Out". Is my order valid?
A: The status of an item will be changed to "Sold Out" as it becomes unavailable for new orders to be placed. If you have placed your order when the item was available for purchase and have received our order acknowledgment email, your order is valid.
Q: The product page for an item I ordered is now gone. Is my order cancelled?
A: Your order is valid if the item is still listed in your order. We will sometimes remove the product page of items for which we can no longer accept new orders, such as initial releases of items with a re-release available.
Q: Can I transfer my order to another account?
A: Orders cannot be transferred to another account.
Q: Why was my order cancelled?
A: The release of the product itself has been cancelled, or we experienced a sudden supply shortage due to problems on the manufacturer's or distributor's side.
In such cases, customers will be notified. We sincerely apologise and ask for a kind understanding on the matter.
Incomplete payment of invoice will result in the cancellation of your order.
Q: The product I ordered is already released at other stores, why haven't you received it yet?
A: Due to manufacturer allocation policy, our stocks may arrive at different date. Please be rest assured that we will mail out our orders as soon as possible. We sincerely seek your kind understanding in this matter.